Salesforce Org to Org Custom Object Bidirectional Sync

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Bidirectionally synchronizes custom object data between two Salesforce organizations. This template makes it fast to configure the fields to synchronize, how they map, and criteria for when to trigger a synchronization.

Parent accounts are created if they don’t already exist in the destination org, or this template can be configured to link all custom objects to a specific account. This template can trigger either using the Mule polling mechanism or can be easily modified to work with Salesforce outbound messaging to better utilize Salesforce API calls. This template uses Mule batching and watermarking capabilities to capture only recent changes, and to efficiently process large numbers of records.




License Agreement

This template is subject to the conditions of the MuleSoft License Agreement. Review the terms of the license before downloading and using this template. You can use this template for free with the Mule Enterprise Edition, CloudHub, or as a trial in Anypoint Studio.

Use Case

As a Salesforce admin I want to synchronize my cases in org A with custom objects from Salesforce org B.

This template serves as a foundation for setting an online bidirectional sync of cases and custom objects between two Salesforce instances with ability to specify filtering criteria.

The main behavior of this template is fetching data for changes (new or modified cases or custom objects) that have occurred in any of the Salesforce instances during a defined period of time. For those cases or custom objects, that were identified not present in the target instance, the integration triggers an upsert operation (to update or create depending on the existence of the object in the target instance) taking the last modification of the object as the one that should be applied.

Additionally, there are two sub-flows that synchronize accounts and contacts if the case in org A or a Casec custom object in org B for a one time integration.

If the account or contact field in the Case object is specified and the account or contact does not exist in the other org, the template creates it there for the first time.

The matching criteria for an account is the Account Name field. The matching criteria for a contact is the Email field.

Requirements have been set not only to be used as examples, but also to establish starting point to adapt the integration to any given requirements.


To make this template run, there are certain preconditions that must be considered. All of them deal with the preparations in both,

that must be made for the template to run smoothly.

Failing to do so can lead to unexpected behavior of the template.

Salesforce Considerations

Here's what you need to know about Salesforce to get this template to work:

As a Data Source

If the user who configured the template for the source system does not have at least read only permissions for the fields that are fetched, then an InvalidFieldFault API fault displays.

java.lang.RuntimeException: [InvalidFieldFault [ApiQueryFault 
[ApiFault  exceptionCode='INVALID_FIELD'
exceptionMessage='Account.Phone, Account.Rating, Account.RecordTypeId, 
ERROR at Row:1:Column:486
No such column 'RecordTypeId' on entity 'Account'. If you are attempting 
to use a custom field, be sure to append the '__c' after the custom field 
name. Reference your WSDL or the describe call for the appropriate names.'

As a Data Destination

There are no considerations with using Salesforce as a data destination.

Run it!

Simple steps to get this template running.

In order to have your application up and running you just need to complete two simple steps:

  1. Configure the application properties
  2. Run it! (on premise or in Cloudhub)

Running On Premises

In this section we help you run this template on your computer.

Where to Download Anypoint Studio and the Mule Runtime

If you are new to Mule, download this software:

Note: Anypoint Studio requires JDK 8.

Importing a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.

Running on Studio

After you import your template into Anypoint Studio, follow these steps to run it:

  • Locate the properties file, in src/main/resources.
  • Complete all the properties required as per the examples in the "Properties to Configure" section.
  • Right click the template project folder.
  • Hover your mouse over Run as.
  • Click Mule Application (configure).
  • Inside the dialog, select Environment and set the variable mule.env to the value dev.
  • Click Run.

Running on Mule Standalone

Fill in all properties in one of the property files, for example in [] (./src/main/resources/ and run your app with the corresponding environment variable to use it. To follow this example, use mule.env=dev.

Running on CloudHub

When creating your application in CloudHub, go to Runtime Manager > Manage Application > Properties to set the environment variables listed in "Properties to Configure" as well as the mule.env value.

To create your application on CloudHub you should to go to Deployment > Advanced to set all environment variables detailed in Properties to Configure as well as in the mule.env file.

Deploying a Template in CloudHub

In Studio, right click your project name in Package Explorer and select Anypoint Platform > Deploy on CloudHub.

Properties to Configure

To use this template, configure properties such as credentials, configurations, etc.) in the properties file or in CloudHub from Runtime Manager > Manage Application > Properties. The sections that follow list example values.

Application Configuration

  • scheduler.frequency 10000 The milliseconds that will run between two different checks for updates in either Salesforce instance
  • scheduler.startDelay 15000
  • watermark.default.expression 2018-02-25T11:00:00.000Z This property is an important one, as it configures what should be the start point of the synchronization. If the use case includes synchronization of every case created from the begining of the times, you should use a date previous to any case creation (perhaphs 1900-01-01T08:00:00.000Z is a good choice). If you want to synchronize the contacts created from now on, then you should use a default value according to that requirement (for example, if today is April 21 of 2018 and it's eleven o'clock in London, then you could use the following value 2018-04-21T11:00:00.000Z).
Salesforce Connector Configuration for Company A
  • sfdc.a.username bob.dylan@orga
  • sfdc.a.password DylanPassword123
  • sfdc.a.securityToken avsfwCUl7apQs56Xq2AKi3X
  • 005d0000000yYC7AAM Note: To find the correct value, please, refer to example project Salesforce Data Retrieval in Anypoint Exchange.
Salesforce Connector Configuration for Company B
  • sfdc.b.username joan.baez@orgb
  • sfdc.b.password JoanBaez456
  • sfdc.b.securityToken ces56arl7apQs56XTddf34X
  • 005i0000002qZ75AAE Note: To find out the correct value, please, refer to example project Salesforce Data Retrieval in Anypoint Exchange.

Configuration Properties

The Scheduler Frequency is expressed in milliseconds (different time units can be used) and the Watermark Default Expression defines the date to be used to query the first time the integration runs.

The date format accepted in the Salesforce Query Language is either YYYY-MM-DDThh:mm:ss+hh:mm or you can use constants like YESTERDAY for example. More information about Dates in Salesforce.

The query fields list must include both Email and LastModifiedDate fields, as those fields are embedded in the integration business logic.

Structure of the Case Object

To match pair Case object in org A with Case custom object in org B we needed to extend the Case object in org A with the following field:

  • ExtIdc Text(50) External ID\ external ID which is referencing ID of Casec in org B

Feel free to customize the name of this field, but keep in mind that you need to update all occurrences in flows for this particular field reference.

Structure of the Case Custom Object

In this template we named the Custom object Case, that is the API name of the Custom object in org B is Case__c, so for all OSQL queries, DataWeave conversions are issued to this particular object.

Casec custom object inherits all required fields from Case in org A together with Descriptionc, Subjectc text fields and Contactc and Accountc lookup fields.

  • Accountc Lookup(Account)
  • CaseIdc Text(50) External ID external id which is referencing ID of Case in org A
  • Contactc Lookup(Contact)
  • Descriptionc Text(50)
  • Originc Text(50) Required
  • Priorityc Text(50) Required
  • Statusc Text(50) Required
  • Subjectc Text(50)

This structure may be customized but keep in mind that you will then need to set these:

  • Update query fetch case__c objects from B in endpoints.xml to fetch all extra fields
  • Update DataWeave transformer transform Case to Case__c
  • Update DataWeave transformer transform Case__c to Case

API Calls

Salesforce imposes limits on the number of API calls that can be made. Therefore calculating this amount may be an important factor to consider.

Case or Case custom object template calls to the API can be calculated using the formula:

1 + CasesToSync + 2 / CommitSize

Where CasesToSync is the number of Cases to be synchronized on each run.

Divide by CommitSize because by default, for each Upsert API call, Case objects are gathered in groups of a number defined by the Commit Size property.

Also consider that these calls are executed repeatedly every polling cycle.

For instance if 10 records are fetched from origin instance, then at least 13 API calls are made (1 + 10 + 2).

Customize It!

This brief guide provides a high level understanding of how this template is built and how you can change it according to your needs. As Mule applications are based on XML files, this page describes the XML files used with this template. More files are available such as test classes and Mule application files, but to keep it simple, we focus on these XML files:

  • config.xml
  • businessLogic.xml
  • endpoints.xml
  • errorHandling.xml


This file provides the configuration for connectors and configuration properties. Only change this file to make core changes to the connector processing logic. Otherwise, all parameters that can be modified should instead be in a properties file, which is the recommended place to make changes.


This file holds the functional aspect of the template, directed by one flow responsible of conducting the business logic.


This is the file where you will find the inbound and outbound sides of your integration app. It is intented to define the application API.


This file handles how your integration reacts depending on the different exceptions. This file provides error handling that is referenced by the main flow in the business logic.


Salesforce Org to Org Custom Object Bidirectional Sync doesn't have any reviews yet
Created byMuleSoft Organization
Published onJul 16, 2019
Asset overview

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