Microsoft Dynamics to Salesforce Account Broadcast

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Broadcasts changes to accounts in Microsoft Dynamics to Salesforce in real time. The detection criteria and fields to move are configurable. Additional systems can be added to be notified of the changes. Real time synchronization is achieved via rapid polling of the Microsoft Dynamics instance.

This template uses watermarking to ensure that only the most recent items are synchronized and batch to efficiently process many records at a time.


License Agreement

This template is subject to the conditions of the MuleSoft License Agreement.

Review the terms of the license before downloading and using this template. You can use this template for free with the Mule Enterprise Edition, CloudHub, or as a trial in Anypoint Studio.

Use Case

This template sets an online migration of accounts from MS Dynamics to Salesforce.

Every time there is a new account or a change in an already existing one, the integration polls for changes from the MS Dynamics source instance and it is responsible for updating the account in Salesforce target instance.

Requirements have been set not only to be used as examples, but also to establish a starting point to adapt your integration to your requirements.

As implemented, this template leverages the batch module.

The batch job is divided in Process and On Complete stages.

The integration is triggered by a Scheduler defined in the flow that is going to trigger the application, querying newest MS Dynamics updates/creations matching a filter criteria and executing the batch job.

During the Process stage, each MS Dynamics account is filtered depending on if it has an existing matching account in Salesforce.

The last step of the Process stage groups the accounts and creates or updates them in Salesforce.

Finally during the On Complete stage, the template logs output statistics data to the console.


To make this template run, there are certain preconditions that must be considered. All of them deal with the preparations in both source and destination systems, that must be made in order for all to run smoothly. Failing to do so could lead to unexpected behavior of the template.

The business logic supports custom mapping for the Industry attribute of accounts:

  1. Agriculture and Non-petrol Natural Resource Extraction
  2. Consulting
  3. Doctor's Offices and Clinics
  4. Entertainment Retail
  5. Financial

Note: You need to install the Java Cryptography Extensions to be able to connect to MS Dynamics. Choose a relevant version according to your Java installation.

Salesforce Considerations

Here's what you need to know about Salesforce to get this template to work.


As a Data Destination

There are no considerations with using Salesforce as a data destination.

Microsoft Dynamics CRM Considerations

As a Data Source

There are no considerations with using Microsoft Dynamics CRM as a data origin.

Run it!

Simple steps to get MS Dynamics to Salesforce account Broadcast running.

Running On Premises

In this section we help you run your template on your computer.

Where to Download Anypoint Studio and the Mule Runtime

If you are a newcomer to Mule, here is where to get the tools.

Importing a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your

Anypoint Platform credentials, search for the template, and click Open.

Running on Studio

After you import your template into Anypoint Studio, follow these steps to run it:

  • Locate the properties file, in src/main/resources.
  • Complete all the properties required as per the examples in the "Properties to Configure" section.
  • Right click the template project folder.
  • Hover your mouse over Run as
  • Click Mule Application (configure)
  • Inside the dialog, select Environment and set the variable mule.env to the value dev
  • Click Run

Running on Mule Standalone

Complete all properties in one of the property files, for example in and run your app with the corresponding environment variable. To follow the example, this is mule.env=prod.

Running on CloudHub

While creating your application on CloudHub (or you can do it later as a next step), go to Runtime Manager > Manage Application > Properties to set the environment variables listed in "Properties to Configure" as well as the mule.env.

Deploying your Anypoint Template on CloudHub

Studio provides an easy way to deploy your template directly to CloudHub, for the specific steps to do so check this

Properties to Configure

To use this template, configure properties (credentials, configurations, etc.) in the properties file or in CloudHub from Runtime Manager > Manage Application > Properties. The sections that follow list example values.

Application Configuration

Batch Aggregator Configuration

  • page.size 200

Scheduler Configuration

  • scheduler.frequency 10000
  • scheduler.start.delay 100

Watermarking default last query timestamp for example 2018-12-13T03:00:59Z

  • watermark.default.expression 2018-04-01T19:40:27Z

MS Dynamics Connector Configuration

  • msdyn.user msdyn_user
  • msdyn.password msdyn_password
  • msdyn.url https://{your MS Dynamics URL}
  • msdyn.retries 5

Salesforce Connector Configuration

  • sfdc.username joan.baez@orgb
  • sfdc.password JoanBaez456
  • sfdc.securityToken ces56arl7apQs56XTddf34X

API Calls

Salesforce imposes limits on the number of API calls that can be made. Therefore calculating this amount may be an important factor to consider. The template calls to the API can be calculated using the formula:

1 + X + X / ${page.size}

X is the number of accounts to be synchronized on each run.

Divide by ${page.size} because by default, accounts are gathered in groups of ${page.size} for each upsert API call in the commit step.

For instance if 10 records are fetched from origin instance, then 12 API calls are made (1 + 10 + 1).

Customize It!

This brief guide intends to give a high level idea of how this template is built and how you can change it according to your needs.

As Mule applications are based on XML files, this page describes the XML files used with this template.

More files are available such as test classes and Mule application files, but to keep it simple, we focus on these XML files:

  • config.xml
  • businessLogic.xml
  • endpoints.xml
  • errorHandling.xml


Configuration for connectors and configuration properties are set in this file. Even change the configuration here, all parameters that can be modified are in properties file, which is the recommended place to make your changes. However if you want to do core changes to the logic, you need to modify this file.

In the Studio visual editor, the properties are on the Global Element tab.


This file holds the functional aspect of the template, directed by a flow responsible of conducting the business logic.

The functional aspect of this template is implemented in this XML, directed by a flow that polls for MS Dynamics creations and updates.

Several message processors constitute four high level actions that fully implement the logic of this template:

  1. The template queries for all the existing accounts from MS Dynamics modified after the watermark.
  2. During the Process stage, each account is filtered depending on if it has an existing matching account in Salesforce.
  3. The last step of the Process stage, groups the accounts and creates or updates them in Salesforce.
  4. During the On Complete stage, the template logs output statistics data into the console.


This file is formed by a flow containing the Scheduler that periodically queries MS Dynamics for updated or created accounts that meet the defined criteria in the query. Then it executes the batch job process that the query results follow.


This is the right place to handle how your integration reacts depending on the different exceptions.

This file provides error handling that is referenced by the main flow in the business logic.


Microsoft Dynamics to Salesforce Account Broadcast doesn't have any reviews yet
Created byMuleSoft Organization
Published onAug 6, 2018
Asset overview

Asset versions for 2.1.x

VersionRuntime versionActions


BroadcastNo values left to add
SalesNo values left to add
MicrosoftSalesforceNo values left to add