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MuleSoft Accelerator for Salesforce Clouds

(6 reviews)
Faster, easier delivery of Salesforce integration

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MuleSoft Accelerators for Salesforce Clouds enable organizations to implement critical integration use cases for Service Cloud and B2C Commerce Cloud, faster and easier than ever before. The solution includes out-of-the-box APIs, connectors, and integration templates that help unlock critical data from external systems such as SAP, ServiceNow, and Jira; all the while guiding you to adopt best practices synthesized from thousands of customer implementations. These assets can be used as is or extended to meet your company’s unique needs.

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Use cases covered

Service Cloud use cases

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  • Service Cloud and ServiceNow / Jira integration:

While creating a Case within Service Cloud for a customer service agents will be able to route relevant issues within the case to ServiceNow, if it is an ITSM issue, and Jira, if it is a bug issue. Once the ServiceNow and Jira tickets are created, the agent will also be able to see any updates made to that ticket — whether new comments are added or the status changed — all within Service Cloud.

  • Service Cloud and Order Management System (OMS) integration:

Without having to toggle to a separate application, service agents will be able to see real-time order history and order status information from an external OMS within Service Cloud.

B2C Commerce use cases

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  • B2C Commerce Cloud and Product Information Management (PIM) integration:

Ability to search for product deltas in a PIM system and reflect those changes in Commerce Cloud on a scheduled basis, set as appropriate for your company.

  • B2C Commerce Cloud and SAP (ERP) integration:

Ability to search for inventory availability data in SAP, as an example ERP, from Commerce Cloud on a scheduled basis, set as appropriate for your company.

  • B2C Commerce Cloud and OMS integration:

Ability to take orders created in B2C Commerce Cloud and push them to an external OMS, and the ability to pull the status of an order in an external OMS from B2C Commerce Cloud.

Common services (can be used across any use case):
  • API implementation template: Templates that ensure best practices are consistently followed by all members of your org.
  • Notification service: This service will ensure notification is sent to various individuals or groups through your preferred channel – whether SMS, email, or push notifications.
  • Scheduling service: This service will run and perform API calls. The benefit of having a single scheduling services is that you can have all integration-level schedules maintained in one place.

Downloadable assets

Documentation (v1.2):

Common components:

Accelerator for Commerce Cloud:

Accelerator for Service Cloud:


Give the assets a try and if you have any questions or feedback, please let us know at solutions-questions@mulesoft.com. You can also engage with other users on the MuleSoft Forum, and submit ideas in the Ideas Portal. We look forward to hearing from you!


Reviews

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TypeCustom
OrganizationMuleSoft
Created byMuleSoft Organization
Published onJul 17, 2020
Asset overview

Asset versions for 1.2.x

VersionActions
1.2.0

Categories

Accelerator
B2C Commerce CloudService CloudNo values left to add
Industry Vertical
RetailNo values left to add
Products
SalesforceSAPNo values left to add

Tags